Conversations in Air Freight: If You'll Just Let Me Explain...

The following is a real customer call I had a few months back. Only some of the names and parties have been changed to protect their stupidity.

RING!!!

Hello?

Hi, this is Albert. I'm the one working on your cargo shipment.

Yes?

I just wanted to let you know that there's a slight problem with your shipping method.

What about it?

You see, Courier X --

What's wrong with using Courier X?

Oh, nothing, it's just that --

Well, then that's the method I want to use.

But you see, I'm calling because I wanted to let you know Courier X--

If you're going to convince me to use something else, I'm not going to.

If you'll just let me explain --

My client has requested this carrier, and unless Courier X closes down tomorrow, we would like you to expedite --

All right, I understand, but let me just say that you marked down Courier X in the request, and we will expedite with this carrier.

So what is it then?

You had marked down Courier X Ground Service. To Ecuador.

I see.

*And since there is no interstate highway route that connects to South America, I am going to change your request to show Air Express so that it can travel there by plane. Which fly high up in the sky. And don't require roads.

So I thought I'd just give you a heads up, and I'll be able to get that shipment out this afternoon.

That's fine. Thank you.

No problem.

CLICK.

*Yeah, that's what I really wanted to say, but hey, I didn't feel like getting fired that day... ;)